Shipping Policy

Thank you for shopping with Loomea. We work to get your order packed and on its way as quickly as possible.

This Shipping Policy explains processing times, delivery estimates, tracking, address changes, and what to do if there is an issue with your shipment.

Order Processing

Orders are typically processed and prepared for shipment within 1–2 business days after your order is placed.

Business days do not include weekends or major holidays.

During periods of unusually high order volume, launches, promotions, or holidays, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Delivery times vary depending on your location, shipping method, carrier, and other factors outside of our control.

Estimated delivery times shown at checkout are estimates and are not guaranteed delivery dates.

Carrier delays may occasionally occur due to:

• Weather

• Holidays

• High shipping volume

• Transportation delays

• Incorrect or incomplete addresses

• Other carrier-related disruptions

Once a package has been transferred to the shipping carrier, delivery timing is primarily controlled by that carrier.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow some time for tracking information to update after receiving your shipping confirmation.

In some cases, a carrier may scan a package before its tracking page has fully updated.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact Loomea customer support as soon as possible.

We will do our best to update your address before the order ships, but we cannot guarantee changes once an order has entered fulfillment.

Loomea is not responsible for packages delivered to an incorrect address that was entered by the customer at checkout.

If a package is returned to us because of an incorrect or incomplete address, please contact our support team so we can review the available options.

Lost Packages

If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us.

We will review the tracking information and help determine the appropriate next step.

Please allow carriers reasonable time to complete delivery before reporting an order as lost.

Packages Marked Delivered

Sometimes carriers mark packages as delivered shortly before they are physically received.

If your tracking shows “Delivered” but you cannot find your package, we recommend:

• Checking around your property and normal delivery locations

• Checking with household members

• Checking with neighbors

• Checking with your apartment office, front desk, mailroom, or concierge

• Allowing up to 24–48 hours for the package to appear

• Contacting the shipping carrier directly

If you still cannot locate your package after completing these steps, contact Loomea customer support and we will review the situation with you.

Optional Shipping Protection

Loomea may offer optional shipping protection during checkout for an additional charge.

When purchased, shipping protection may provide additional coverage for eligible packages that are lost, stolen, or damaged during shipping, subject to the applicable coverage terms.

Customers who purchase shipping protection should contact Loomea support if they experience a covered shipping issue.

Shipping protection does not cover issues caused by intentionally incorrect addresses, fraudulent claims, or other circumstances excluded under the applicable protection terms.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible.

Include:

• Your order number

• A description of the issue

• Photos of the damaged product and shipping packaging when possible

We will review the issue and work with you on an appropriate resolution.

Please do not discard damaged products or packaging until your request has been reviewed.

Missing or Incorrect Items

If your order arrives with an incorrect product or an item is missing, please contact our customer support team.

Include your order number and a description of what you received so we can investigate and correct the issue.

Orders Returned to Sender

Orders may be returned to us because of:

• Incorrect or incomplete addresses

• Failed delivery attempts

• Refused delivery

• Packages not collected from the carrier

If your order is returned to sender, contact us so we can review your options.

Additional shipping charges may apply if the package needs to be shipped again due to an address error or other issue not caused by Loomea.

International Orders

For international orders, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not controlled by Loomea and are not included in the product price or shipping charge unless explicitly stated at checkout.

Customs processing may also cause additional delivery delays.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

Shipping Delays

While we make every reasonable effort to fulfill orders promptly, Loomea cannot guarantee carrier delivery dates.

We are not responsible for delays caused by shipping carriers, severe weather, customs processing, natural disasters, transportation disruptions, or other circumstances outside our reasonable control.

We will still do our best to assist you if a shipment appears to have an unusual delay.

Order Changes and Cancellations

We begin processing orders quickly.

If you need to change or cancel your order, contact us as soon as possible.

We cannot guarantee that an order can be modified or canceled after it has entered fulfillment or been shipped.

Refunds

Shipping-related refunds and product refunds are governed by our Refund Policy.

Clear & Calm purchases remain subject to Loomea's 30-Day Money-Back Guarantee according to the terms of that policy.

Contact Us

If you have questions about your shipment, tracking information, damaged products, missing items, or a delivery issue, please contact Loomea customer support using the contact information provided on our website.