Refund policy

Return & Refund Policy

Thank you for shopping with us. We take pride in the quality of our products and want every customer to feel confident in their purchase. Please read our Return & Refund Policy carefully before placing an order.

All Sales Are Final

All purchases made through our store are final. Due to the nature of our products and our commitment to maintaining high hygiene and quality standards, we do not accept returns or refunds for change of mind, personal preference, or ordering the wrong item.

No Returns or Exchanges

We do not accept returns, exchanges, or cancellations once an order has been placed. Please ensure that all product details, quantities, and shipping information are correct before completing your purchase.

Damaged or Defective Items

While all sales are final, we want you to receive your order in perfect condition. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging.

  • We will review your case and, if eligible, provide a replacement or a solution at our discretion.

  • Claims submitted after 48 hours may not be eligible for review.

Lost or Missing Packages

If your package shows as delivered but you did not receive it, please contact the shipping carrier first to open a claim. Once a package is marked as delivered, we are unable to issue refunds or replacements.
If the package becomes lost in transit (not marked delivered), contact us and we will help guide you through the next steps.

Order Errors

If you entered incorrect shipping information during checkout, we are not responsible for packages shipped to the wrong address. We cannot issue refunds or reship orders due to incorrect customer details.

Quality Assurance

Every product is inspected before shipment to ensure it meets our quality standards. Variations in color, pattern, or shape may occur due to lighting, materials, or craftsmanship and are not considered defects.

Agreement

By completing your purchase, you acknowledge and agree to this Return & Refund Policy.